Refund policy

WickeyWear Return & Refund Policy

We want you to be happy with your WickeyWear purchase. Because many of our products are custom-made, made to order, or produced specifically for a school, team, organization, or event, return eligibility varies by product type.

Returns on Eligible Items
Regular, non-custom and non-personalized items may be eligible for return within 14 days of delivery. Items must be unworn, unused, unwashed, and in their original condition.

Please contact us at wickeywear@gmail.com before returning any item. Returns sent without prior approval may not be accepted.

Custom, Personalized & Made-to-Order Items
Custom, personalized, and made-to-order products are final sale and cannot be returned or exchanged due to sizing, color selection, personalization choices, or change of mind.

This may include apparel or merchandise created specifically for schools, sports teams, organizations, events, fundraisers, groups, or individual customers when the item is produced specifically for the order.

Print-on-Demand Products
Print-on-demand products are produced specifically after an order is placed and are generally final sale. Returns or exchanges are not accepted for incorrect size selection, buyer's remorse, or change of preference.

Please review product descriptions and sizing information carefully before ordering.

Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us as soon as possible at wickeywear@gmail.com. Please include your order number, a description of the issue, and photos showing the problem.

If the issue resulted from a production or fulfillment error, we will work with you to provide an appropriate replacement or refund.

Exchanges
We do not guarantee exchanges on custom, personalized, made-to-order, or print-on-demand products. For eligible non-custom merchandise, please contact us to determine whether an exchange is available.

Shipping Charges
Original shipping charges are generally non-refundable. Customers are responsible for return shipping costs on approved returns unless the return is due to an error by WickeyWear or a production/fulfillment issue.

Refunds
Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected. Processing times may vary depending on your financial institution.

Questions or Problems With an Order
We are a small business and want our customers to have a great experience. If there is a problem with your order, please contact us at wickeywear@gmail.com and we will do our best to help.