Shipping policy
WickeyWear Shipping & Fulfillment Policy
Thank you for shopping with WickeyWear! Many of our products are made or produced specifically for your order. Please review the information below regarding processing, shipping, and delivery.
Processing Times
Processing time is the amount of time needed to prepare your order before it ships. Processing times vary depending on the type of product ordered.
Most WickeyWear orders are processed within approximately 3–7 business days. Custom, personalized, group, school, team, fundraiser, or special-order merchandise may require additional production time.
If a specific collection or product has a different turnaround time or order deadline, that information will be listed on the product or collection page.
Print-on-Demand Products
Some WickeyWear products are fulfilled by third-party print-on-demand production partners. These products are made specifically after your order is placed and may have different production and shipping times than products fulfilled directly by WickeyWear.
If your order contains products from multiple fulfillment locations, your items may arrive in separate packages and at different times. You will receive available tracking information as each shipment is processed.
Shipping
Shipping times shown at checkout are estimates and generally begin after an order has completed processing. Delivery dates are not guaranteed and may be affected by carrier delays, weather, holidays, high-volume periods, or other circumstances outside of our control.
Shipping charges, when applicable, will be displayed at checkout before your order is completed.
Local or Group Pickup
Certain school, team, organization, fundraiser, or group orders may offer a designated pickup or distribution option instead of individual shipping. When available, pickup instructions, location information, and estimated availability will be provided with the applicable product, collection, or order communication.
Please do not arrive at a school, organization, or other pickup location until you have received confirmation that your order is ready.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error in your shipping information.
Once an order has entered production or has shipped, we may not be able to change the delivery address. Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.
Lost, Delayed or Damaged Packages
If your tracking information shows an unexpected delay, or you believe your package has been lost or damaged during shipping, please contact us at wickeywear@gmail.com with your order number and we will help determine the appropriate next steps.
Questions
Have a question about your order or when it will be ready? Contact us at wickeywear@gmail.com and we'll be happy to help.